FAQs
General
Where do you ship?
We ship to the UK and Europe only.
How can I reach out to you?
General Enquiries
For all general inquiries please email hello@meyistudios.com . Our customer service is available weekdays 9 am-5 pm GMT.
Please kindly do not send multiple emails/chats or reach out in both methods regarding the same query. This can cause delays in responding. Thank you
Press inquiries
press@meyistudios.com
Wholesale & Commercial sales
sales@meyistudios.com
Interested in joining our team?
career@meyistudios.com
Do you have a store?
No, we do't have a store but we often organize pop-up events to alllow you to discover our gems. You can check our next events here.
Orders
How long before my order ships?
All orders are processed within 1-3 business days. Note: if you place an order after 12pm GMT on a Friday, your order may not be shipped until the following Monday.
What is your return policy?
All sales are Final Sale and not eligible for refund or return.
No refunds, exchange, or credit.
We make best efforts to provide accurate measurements but if you have additional questions about size or fit please let us know prior to placing your order and we will happily assist you.
All items are second hand and vintage and although we make every effort to describe condition flaws, there is some degree of imperfection expected with resale items as they are not factory brand new and may have microscopic flaws. We note general flaws that we think will be of interest to the average buyer.
We do not accept returns due to small flaws.
If you have any questions concerning our return policy, please contact us at: hello@meyistudios.com
Payment Methods
What different payment methods can I use?
Authorised payments methods include Visa, Mastercard, Maestro, American Express, Discover, Diners Club. We also support digital wallets such as Apple Pay and Google Pay.